Branimir Rijavec
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Support Toolbox
Support Toolbox is a desktop application designed to enhance productivity for customer support professionals, small IT business owners, and anyone handling support tasks.

Support Toolbox

Project Overview

Powerful Electron-based desktop app designed to streamline customer support workflows with features like link storage, discount management, and quick response templates. Built using React, Electron, and TailwindCSS, this all-in-one solution offers easy access to essential tools for efficient support work. This project is currently in development.

Key Features (Work in Progress)

  1. Links Management: Store and organize help center articles and resources
  2. Discount Tracker: Centralize discount information for easy access
  3. Response Templates: Store and quickly access frequently used message templates
  4. Screenshot Repository: Manage and access support-related screenshots
  5. Reminder System: Set reminders for follow-ups with customers
  6. Custom User Lists: Create and manage lists for various purposes (e.g., beta users, translators, affiliates)

Technical Implementation

Tech Stack

  • Frontend: React, TailwindCSS
  • Desktop Framework: Electron
  • Build Tool: Vite
  • Database: SQLite
  • ORM: Sequelize
  • State Management: Jotai
  • Routing: Wouter
  • Backend: Node.js, Pocketbase

Development Approach

Support Toolbox is being developed as a desktop application to provide a seamless, offline-capable experience. The use of Electron allows for cross-platform compatibility, while React and TailwindCSS enable the creation of a responsive and intuitive user interface.

Conclusion

Support Toolbox emerged from my own experiences in customer support work. I found myself constantly juggling between different tools and resources, which inspired me to create a centralized solution. This project is a direct response to the need I identified for a unified platform to store, organize, and quickly access various support-related items like links, screenshots, and response templates.

The application is still in active development, with plans to refine and expand features based on my ongoing experiences and feedback from other support professionals. Stay tuned for updates as the project evolves to meet the dynamic needs of customer support work!